Shipping policy
Shipping Policy
Order Processing
We carefully prepare every order before it is shipped.
Orders are processed within 1–3 business days after the order is placed.
Once your order has been processed, it will be handed over to our shipping carrier and you will receive a shipping confirmation email with tracking information when available.
Shipping Time
For orders shipped to the United States, estimated transit time is approximately 9 days after your order has been processed and shipped.
Therefore, the estimated total time from placing your order to delivery is approximately 10–12 business days, depending on the shipping carrier and your delivery location.
Please note that these are estimated delivery times and are not guaranteed delivery dates.
Shipping Delays
While we work to ensure that orders are shipped within the stated processing and shipping times, delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, weather, holidays, customs processing, incorrect or incomplete delivery information, or other unforeseen circumstances.
If we become aware that your order cannot be shipped within the promised timeframe, we will contact you with an updated estimated shipping date and, where required by applicable law, provide you with the option to cancel your order and receive a refund.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.
Please allow some time for the tracking information to become active after the package has been handed to the carrier.
Incorrect Shipping Information
Please make sure that your shipping address is complete and accurate when placing your order.
If an order is returned to us because the shipping address provided by the customer was incorrect or incomplete, we may contact you to arrange a reshipment. Additional shipping costs may apply.
Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at:
Please include your order number and, where applicable, photographs of the damaged package or product.
We will work with you and the shipping carrier to investigate the issue and provide an appropriate solution.
Customs and Import Fees
For international orders, customs duties, taxes, or other import fees may apply depending on the destination country and applicable laws.
If applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.
Delivery Address
We currently ship orders to customers in the United States and other available destinations shown at checkout.
Shipping availability, costs, and estimated delivery times are displayed during checkout.
Contact Us
If you have any questions about your order or shipping, please contact us at: